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Use of and the sale and purchase of products from Nick James Design website are governed by the Terms and Conditions as detailed on this page. By browsing and using our website, you are agreeing to be subject to these terms and conditions.
No contract for the sale of any product will exist between you and Nick James Design, until we accept your order by way of confirmation email.
This will detail products ordered, payment method and cost. You must check that all details are correct and contact us as soon as possible if they are not.
All orders are subject to availability. We make every effort to ensure all products are in stock, meaning receipt of your order within 7 days for smaller items and 8-10 weeks for larger items. An accurate timescale for delivery will be given at time of order.
However, there are times when this is not possible and we will notify you of any delay.
Representation of all of our products is done as accurately as possible via images and description - we always try to include a cross section of shades and patterns. Wooden products vary greatly in colour, pattern and general appearance - the product you receive will differ slightly from the ones advertised.
Prices shown are in UK sterling and include VAT at the prevailing rate, where applicable.
Prices on our website are current at the time of display and are subject to variation without notice.
We do not store credit card details and your credit card transactions are secure. All on-line orders are encrypted and sent through our secure server, using SSL technology to prevent information from being intercepted.
All product designs, images, text, design and graphics on this website are owned by Nick James Design. The intellectual property may not be copied, transmitted, published, stored, reproduced, altered in any way without written permission.
This website, its content and any contract brought into being as a result of using this site are governed by and construed in accordance with English Law.
None of the above affects your statutory rights.
When you purchase an item that is in stock (i.e. not made to order) you have the right to cancel your order and return items to us up to 14 days after delivery subject to the conditions below.
If you wish to cancel your order you must do so in writing by email at to nick@jamesdesign.co.uk
If you request a refund, we will refund the amount you paid for your goods excluding the original delivery and the charge for returning the goods. If you fail to take reasonable care of the goods before they return to us and this causes the damage or deterioration of the products, we will charge you for the reduction in value.
Any products returned should be unused and in their original packaging. Therefore, please check your goods thoroughly to ensure you are satisfied before disposing of your packaging.
It is the customer’s responsibility to ensure that all measurements of furniture purchased are checked to ensure accessibility. Any item of furniture that we are unable to deliver as a result of problems involving access that were not mentioned in writing at time of order will not be refunded.
For non stock items (i.e. items that are made to order on a typical 8-10 week lead time), no refunds are available once work has commenced on making the piece.
Furniture made to order (either standard size, custom and/or bespoke) may only be returned for full refund or exchanged in the unlikely event of items being found to be faulty.
For security reasons, refunds are given by the same method that the original payment was made by.
This cancellation policy does not affect your statutory rights.
We work hard to ensure your goods arrive in a perfect condition. However, if you should find any problem with your order please contact us at nick@jamesdesign.co.uk
Please do not attempt to fix the problem yourself, contact us first. We are unable to accept any goods back if changes have been made, as it will invalidate the manufacturer’s warranty.
We try to display our products as accurately as possible on our website. However, as different computers display different colours, we cannot guarantee the complete accuracy of the pictures or photographs shown.
We supply high quality prime furniture grade wood. This may vary for grain, colour, knots and other markings. We do our best to select and match as appropriate but we cannot accept returns on the basis of natural variations. Any special requirements for colour, matching, etc. must be provided in writing.
Wood warpage, shrinkage, and dimensional changes:
Wood is an active material, in that it is known to have dimensional changes depending upon moisture, temperature, humidity etc.
We purchase and supply prime furniture grade wood which has been dried to correct moisture content but sometimes warpage, shrinkage etc, can still occur, especially when the furniture is shipped to drier climates from where it was made. We will accept returns if the timber was not appropriately dried but we cannot accept returns that stem from climactic differences. Should movement occur in the wood addressing issues of temperature and moisture usually resolves the issue.